B2B onboarding - A technical or process problem?
When I first joined Lightwell I was struck by how everyone discusses "on-boarding". What was this magical and mystical thing? Why was it discussed in such reverential tones? Having analysed this further I'm still a little mystified as to why the hush tones but I'll put a few words down here about what I consider on-boarding to consist of and why it's as much a human process as a technical challenge.